Shipping & Delivery

At Soraya Biscuits, we want your order to arrive fresh, fast, and full of joy! đŸȘ✹
Here’s everything you need to know about how we ship our sweet learning snacks to you.

Shipping within Belgium

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Standard delivery takes 2–4 business days, depending on your location.
  • You’ll receive a confirmation email with tracking information once your order has been shipped.

International Shipping

We’re proud to spread the joy of Arabic learning across the world! 🌍

  • We currently ship to Europe, the Middle East, North America, and Asia.
  • International delivery usually takes 7–14 business days, depending on the destination and customs processing.
  • Shipping fees are calculated at checkout based on your location and order size.

💡 Please note: Customs duties or import taxes (if any) are the responsibility of the customer.

Packaging & Freshness

Each bag of Soraya Biscuits is carefully sealed to preserve freshness and flavor. We use eco-friendly, food-safe packaging that protects your biscuits during travel — so they arrive as perfect as when they left our bakery.

Order Tracking

Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package’s journey right to your doorstep.

If you haven’t received tracking info within 3 days of placing your order, please contact us at info@sorayabiscuits.com

Delays or Missing Orders

We do our very best to ensure all orders arrive on time. However, delivery times may vary due to weather, holidays, or customs delays. If your package hasn’t arrived within the expected time frame, reach out — we’re here to help!

đŸ“© Email: info@sorayabiscuits.com 

Returns or Damaged Packages

We want you to love every bite! If your order arrives damaged or incorrect, please contact us within 7 days of delivery, and we’ll make it right.

Soraya Biscuits – Learn, Play & Enjoy.
Thank you for supporting our small family business and helping us make learning a little sweeter around the world! 🌙✹