What ingredients do you use in Soraya Biscuits?

Our cookies are made with high-quality ingredients. We emphasize freshness and flavor in every bite.

Ingredients: Wheat flour, sugar, rapeseed oil, dextrose, wheat fiber, condensed milk with sugar, glucose-fructose, salt, whole milk powder, flavor, raising agents: ammonium carbonates and sodium carbonates, flour treatment agent: sodium disulfite.

Contains gluten, milk, and sulfite. May contain traces of other gluten-containing grains, eggs, and soy.

Where do you deliver and what are the shipping costs?

We currently deliver in Belgium, the Netherlands, France & UK. Shipping costs vary depending on location and order size. Detailed information can be found during checkout.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track the status of your package via our chosen courier service.

Are there allergens in Soraya Biscuits?

Our cookies may contain allergens such as nuts, dairy, or gluten. Please refer to the product labels and descriptions for specific allergy information. For allergies, you can contact us for personalized assistance.

Can I change or cancel my order after placing it?

Unfortunately, changes or cancellations are not possible once an order is confirmed. Please review your order carefully before completing the checkout process.

Do you offer wholesale or bulk purchase options?

Yes, we offer wholesale and bulk purchase options. For more information, please contact our customer service team at info@sorayabiscuits.com to discuss your specific requirements.

How long do Soraya Biscuits stay fresh?

Our cookies are made with an emphasis on freshness. The recommended shelf life is 1 year, and we advise storing them in a cool, dry place to maintain quality.

What payment methods do you accept?

We accept various payment methods. You can choose your preferred method during the checkout process.

Is it possible to return or refund my order?

We strive for customer satisfaction. If you encounter any issues with your order, please contact our customer service team within 30 days of receipt. Visit our Returns & Refunds page for more details.